Right in the heart of downtown Chicago, the Four Points Sheraton Hotel Magnificent Mile has distinguished itself as a Highly Recommended hotel on Realtravel, with a rating of 4.6 out of 5 from 584 reviews. This hotel has a wonderful location for leisure and business travelers alike, offering easy access to much of what Chicago has to offer.

The Four Points Sheraton is made unique both by the superb staff and their convenient locale. Only four blocks from the famous downtown Chicago Loop, the hotel is also very close to the Navy Pier and the Magnificent Mile – renowned for its extensive shopping and dining options. At the same time though, while the hotel offers these nearby attractions, it also is removed enough to allow weary travelers a comfortable, quiet rest. In addition to the quiet, the Four Points Sheraton also provides guests with excellent hotel service. The Business Travel Sales Manager, Melissa Moss, adds that the hotel’s motto is “People pleasing people” – something they take very seriously. Much of the hotel staff has been with the Four Points Sheraton for over five years, learning how to best cater to guests’ needs. Moss also tells us of an incident where a staff member, upon discovering a guest was ill, took it upon themselves to help make the guest more comfortable.

Real Travelers seem to all agree that the Four Points Sheraton is something special and one even declares that “This was by far one of the best experiences we have had in hotel stays.” Another comments, “From the uncomplicated arrival delivered by the front desk agent to the comfort of the warm smiles and greetings of hello from ALL the housekeeping staff we encountered, to the honest send off the gentleman at the door gave us by saying “thank you for staying at the Four Points, we do appreciate it,” Wow was I impressed and proud of being a part of this Service Culture movement.”

So whether you are in Chicago for leisure, business or something else all together, be sure to check out the hotel that is “striving for excellence” in all that they do–The Four Points By Sheraton Chicago Downtown/ Magnificent Mile!

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Source: Jenn Hu

The Crowne Plaza Washington DC Silver Spring Hotel is the perfect hotel for guests seeking to get a wonderful taste of Washington DC. Highly Recommended with a 4 of 5 star rating, this hotel offers a wide variety of activities for guests to entertain themselves with.

The Crowne Plaza is located in downtown Silver Spring, Maryland, with Washington DC only seven miles away. However, nearby shops and restaurants provide guests with options closer to the hotel, as well as convenient access to the Red Line Metro. The hotel also allows guests complimentary access to the adjacent LA Fitness Center, as well as various other discounts to local businesses through a “Good Neighbor” program. Renee Lubinski, their E-marketing Specialist, offers us more information on additional Crowne Plaza perks. Every Wednesday, the hotel holds a Manager’s Reception at the on site River City Grille where “guests can mingle with staff and enjoy complimentary appetizers.” Renee also notes how the hotel caters to their business clientèle through a business center, over 15,000 square feet of meeting space, and Quiet Zone Floors for “a productive business environment.”

One of the things Renee emphasized was how the Crowne Plaza was “the ideal choice for DC sight seers without the expense of DC.” For both leisure and business travelers, this hotel offers reasonable prices without compromising their quality service. The Meetings Director, Jose Alfaro, is a perfect example of this. Starting at the Crowne Plaza over thirteen years ago, Jose exemplifies ideal customer service so much that the hotel has had “several clients return just based on a great experience with Jose.” Additionally, a Real Traveler raves about the service, writing, “I was continuously impressed with the exceptional customer service over the length of our stay.”

So whatever the reason, if you ever find yourself in the area, be sure to look up “the metropolitan Washington DC destination of choice” for a wonderful stay!

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Source: Jenn Hu

Real Travelers highly recommend the Hilton Columbia in Columbia, Maryland, awarding it a 4.2 out of 5 rating. With a “suburban park-like setting”, this peaceful hotel accommodates 152 spacious rooms with 18 suites for guests to enjoy their stay.

A beautiful aspect about the hotel is their four-story skylight atrium located in the main lobby. This unique touch allows guests to mingle and relax in the comfortable setting. Certain rooms even look out into the atrium, providing a lovely view. Additionally, being located between Washington D.C. and Baltimore provides guests with numerous opportunities to explore the area. Renee Lubinski, the Hilton’s E-marketing Manager, emphasizes how the Hilton Columbia is perfect for both leisure and business travelers. Not only can business guests can find themselves within easy access of corporations and the business districts, but the Hilton Columbia offers an impressive business center complete with meeting rooms and free wi-fi.

The Hilton Columbia also offers a variety of activities for guests to partake in. Whether it’s Friday Night Jazz in their full-service restaurant Morgan’s, the once a month comedy show, or the Sunday Jazz brunches, the Hilton does their best to cater to all types of guests. Renee also spoke of the Manager’s Receptions that occur Wednesday nights, where the hotel offers free beer, wine, and appetizers for guests. The hotel uses this reception to get personal feedback from guests in order to improve their stay. It is clear that the Hilton Columbia values exemplary customer service; their dedication to satisfaction has resulted in two Spirit of Hilton awards – the highest performance award a Hilton hotel can receive. All this is echoed by one Real Traveler who reviewed, “The hotel was a very nice hotel, very clean and a very good staff.”

For any and all weary travelers, the Hilton Columbia is the perfect “home away from home”!

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Source: Jenn Hu

The outstanding service of the Hotel Vistabella has earned it a 4.7 out of 5 rating as well as a Recommended award by Real Travelers. A family-run hotel, the Vistabella prides itself in providing personalized quality service to guests seeking the peaceful atmosphere the Catalan coast.

Founded in 1963, this hotel has been serving guests for 47 years and certainly knows how to best cater to guests’ needs. Marlon Veitl, the hotel Marketing manager, emphasizes how the hotel encourages strong communication with visitors in order to improve service. Especially with returning guests, the hotel makes an extra effort to “know more about our customers then just a warm welcome & goodbye.” The Hotel Vistabella carefully selects and trains workers to create a memorable experience for guests. One Real Traveler praises this dedication, declaring the Vistabella a “lovely hotel, with excellent staff … the food in the main restaurant is brilliant with service to match.”

The hotel is situated near the city of Roses, right along the Catalan coast. This ideal location provides guests with breathtaking views overlooking the Mediterranean Sea and direct beach access from the hotel. Being slightly removed from the city also allows the Vistabella to offer an atmosphere of “Spanish culture and passion mixed with contemporary comfort” that tends to appeal to vacationing couples. At the same time however, this hotel is only 30 minutes from France and 2 hours from Barcelona, should guests seek additional things to do. Additionally, the seaside location offers a variety of fresh local seafood for the highly praised hotel restaurants.

So whether you seek relaxation from everyday life, a romantic destination, or just wonderful food, the Hotel Vistabella is quite the perfect getaway.

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Source: Jenn Hu

With a 4.4 out of 5 rating by Real Travelers, The Citizen Hotel is one of the premier hotels in the Sacramento area. It offers guests “20th Century grace redefined by 21st Century urban luxury.”

The Citizen is a full-service Sacramento hotel with 198 boutique-style guestrooms and suites, located in the heart of the downtown area. Art, theaters, museums, shops, and restaurants all surround the Citizen’s central location. Guests are just a moment’s walk away from the State Capitol, the Sacramento Convention Center, and the Sacramento Superior Court.

The amenities inside the hotel are top notch as well. From full room service to a daily wine tasting offered Mondays through Thursdays, guests can relish in the historic delight that is the Citizen Hotel. Built in 1926, the hotel embodies the spirit of its past with rich, ornate decor yet personifies today’s modern expectations with an atmosphere of “intelligence” and “wit.” The hotel is equipped with a state of the art business center, on-property business center, and a political movie library. Along with this, The Citizen Hotel is getting ready to install Apple Mac Minis in each room that will allow guests to surf the internet, check email, and watch YouTube clips using Direct Stream technology. One happy guest praised the hotel by saying, “I love the character of the rooms and the views of downtown Sacramento!”

The staff of the Citizen are inspired by the “Can Do Attitude” that not only creates lasting relationships with their guests but it separates them from the competition. Each employee is encouraged to exceed expectations of the guests.

If you’re looking for comfort, quality, and style, look no further than the Citizen Hotel as it is Highly Recommended by travelers like yourself!

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Source: Emma Crnkovich

Real Travelers have recognized Hotel American Dinesen as a Highly Recommended hotel, with a rating of 4.7 of 5 out of 64 reviews. With a family run management, this small but quaint hotel holds itself to the highest service standards in order to give guests a wonderful taste of Venice.

Located in the quiet neighborhood of Dorsoduro, the Hotel American Dinesen provides weary travelers with a calm, peaceful place to rest. One Real Traveler even claims the the hotel to be the “perfect location in Venice.” Interesting tourist destinations such as St. Mark’s Square and Punta della Dogna, are only minutes away. Alberto Sutera, a part of the family running the hotel, also explains that “[despite the American name], we are a truly Venetian hotel.” Indeed, the Dinesen is directly adjacent to the San Vio Canal and has its own private dock so guests can easily catch a traditional gondola. The hotel has a style that is very reminiscent of old Italy.

The Hotel American Dinesen makes customer satisfaction its highest priority and holds to the motto, “We are happy when the customer is happy.” As Alberto enthusiastically explains, the hotel “[tries] to satisfy every need/request of our guests” and unsurprisingly, has quite a number of exemplary customer service stories. From specially serving breakfast to guests having to leave very early in the morning to personally carrying guests’ luggage during the high water levels to ensure they made their flights, the American Denisen seemingly does everything in its power to guarantee their guests a memorable experience.

Alberto deems their hotel, “Your ‘house’ in Venice” and indeed, the American Dinesen seems to be the ideal home away from home for any traveler.

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Source: Jenn Hu

With a Real Traveler rating of 3.6 out of 5 based on 161 reviews from across the web, the Jupiter Hotel is a Recommended hotel!

One of the most exciting and unusual parts of the hotel is its ever popular mascot, Mannequin Lily. This on-the-go girl promotes hotel events with her own comic strip, model’s the hotel’s clothing line, and is going to be inducted as one of Portland’s own Road City Roller girls! A rather unique approach to informing guests about activities at the hotel, Mannequin Lily symbolizes the Jupiter Hotel’s spirit of fun, and sets this hotel apart from others.

Shannon Pratuch, responsible for Sales and Marketing at the hotel, gives us some insight on this happening hotel! Located in the epicenter of Portland, the hotel offers guests a number of boutique rooms, each room has a different mural. Depending on your prefernce, you might choose to stay in the “Marilyn Room,” the “Buddah Room,” or perhaps the “Bamboo Room.” Those looking to relax, will love taking advantage of the Wack Salon and Spa located on site. In need of meeting space? The hotel offers a 4,000 square foot meeting center. Guests also enjoy free wi-fi, complimentary coffee, as well as eco-friendly hotel products! Whether visiting on business or taking a family trip, the hotel is a “community place” where every traveler is welcome. One guest comments, “We had a great stay, I would recommend this for anyone who wants a fun, central, clean friendly, hip hotel.”

Finally, the hotel has also put together a package for biking enthusiasts! Offering “Parisian-style bicycle rentals on site,” the Jupiter hotel makes it quite convenient for visitors to take in the surrounding city of Portland. Throughout the month of April, “anyone can take advantage of the Parisians-tyle rentals, but Jupiter guests receive a 15% discount on rentals and tour services.

For those who are “Modern travelers, cultural creatives, and like to live outside of the box–the Jupiter Hotel invites you to indulge in the urban life.”

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Source: Teresa Nielsen

Located in the heart of Ottawa, the Quality Hotel Downtown Ottawa is rated a 3.7 of 5 out of 65 reviews by Real Travel. This hotel offers an ideal location, “just steps away from popular attractions such as the National Gallery … and Rideau Centre shopping mall and many other tourism hotspots to enhance your experience!”

Chris Pierce, the General Manager of this hotel, helps us to understand the reasons why Real Travelers love this hotel. It’s convenient location allows Quality Hotel appeal to a variety of travelers, from leisure to business. One guest deems Quality Hotel the “perfect location as it is within walking distance to Rideau canal, Parliament buildings and the [ByWard] Market.” Additionally, the hotel provides such complementary amenities as high speed wireless internet, work stations, and voice mail to make the Quality Hotel the “ideal location for your board meetings, government gatherings and other professional conferences.” This hotel is designed to appeal to the specific needs of all guests.

One of the qualities that make Quality Hotel unique is its unwavering dedication to improvement and guest satisfaction. This past year, Quality Hotel has upgraded a number of hotel aspects including their elevators and hotel mattresses in order to improve guests’ experiences. The hotel is extremely dedicated to their guests. As Chris supplies, “Our management team reads and responds to ALL our guest reviews each and every morning. Our focus is to provide a WOW experience for each and every guest.” Recently, the front desk team even went above and beyond to take care of a guest’s dog while they were at work. “The staff took this dog for walks, provided food/water/treats and made sure this 4 legged guest truly enjoyed the stay.” The entire hotel recognizes the importance of providing a wonderful time to all different guests.

If you are looking for “unsurpassed service, spotlessly cleaned hotel rooms, [and] outstanding value”, Real Travel recommends then Quality Hotel Downtown Ottawa!

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Source: Jenn Hu

With a Real Travel rating of 3.8 out 5 based on 6 reviews, the The Swanston Hotel Melbourne Grand Mercure is recommended by Real Travel. Chris, the Chief Concierge of the hotel, gives us some insight as to how the hotel has achieved such high ratings.

Located on one of the “most vibrant streets,” Swanston Street, guests will find themselves within walking distance of the Eureka Tower, Melbourne Aquarium, Old Melbourne Gaol, Melbourne Museum and the Art Gallery.

When asked what he wanted people to know about the hotel Chris enthusiastically explains, “Many of our previous guests have commented on the exceptional customer service that our staff provide. Our own personal motto is to keep our customers satisfied by going above and beyond the call of duty with every one of our guests. Our hotel is quite unique in that we are one of the few 4 and a half star hotels that have a Concierge service for our guests. We also have a Guest Relations Team who assist guests with special requests upon arrival, whether it be flowers to be placed in a room, or a bottle of champagne for a special occasion – our dedicated staff will be able to fulfill your request.” One guest agrees, “We were very pleased with our room and the overall service at the hotel.”

Catering to all customers whether corporate, family, or leisure travelers, the hotel has something to offer to everyone. Guests looking to relax will love the heated indoor relaxation pool located on the 15th floor of the hotel. For those who like to stay active, take advantage of the “well-eqipped” gym, and then grab a bite to eat Louden Kitchen and Grill, conveniently open for breakfast, lunch, and dinner.

If you are shopping for a hotel that is “all about quality, Convenience, modern comfort and relaxation,” consider the Swanston Hotel, recommended by Real Travelers like yourself!

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Source: Teresa Nielsen

Real Travelers rate the Residence Inn Ontario, California a 4.2 out of 5 based on 22 reviews from across the web. Dubbed, “your home away from home” this hotel offers guests a great location and superior service.

Director of Sales for the Residence Inn Ontario, Susan Segreti, offers some insight on the wonderful staff at the hotel. She explains, “Everyone at the hotel tries to make it a family atmosphere, getting to know guests individually and honing in on their interests.” Whether a corporate, government, or an extended stay traveler, this hotel offers great amenities for all. Described as being “more like an apartment hotel complex,” guests can enjoy spacious 565 sqaure foot studio suites. These suites consist of a full sized kitchen with granite countertops, a breakfast bar, stainless steel dishwasher, a small living room, a dual vanity in the bathroom, as well as a comfortable sleeping area. One guest shares, “I found that the suite made my stay very nice compared to the basic box room in an average hotel this had a kitchen, sitting area with couch and office desk w/chair, seperate bathroom and grooming area and sleeping area.”

For those traveling with family, the hotel also offers a two bedroom, two bathroom penthouse. A total of 987 square feet, the first bedroom is located on the first floor behind two french doors, and the second bedroom is a loft style room with its own separate television and bathroom–great for those traveling in a large group!

Located just a half mile from the Ontario International Airport, this hotel is in the perfect location for those who wish to visit Los Angeles or Anaheim. With a “homestyle” atmosphere and outdoor barbeques, guests at the hotel can mix and mingle with their neighbors while taking advantage of the “family apartment complex style of living.”

The Residence Inn Ontario is the ideal place for those looking for a hotel that provides the comforts of home, and for this reason it is Highly Recommended by Real Travelers.

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Source: Teresa Nielsen